Packages can be refunded within 30 days purchase.
Refunds are not automatic. Please email us to request a refund.
Packages must be unused. No partial refunds.
-No extension on any package.
lass credits are non transferable.
Each student must create their own account and have their own package. Packages cannot be shared.
Cancellations at least 8 hours before class are considered: EARLY CANCEL.
Credit can be used for another booking within package expiration. Packages cannot be extended.
Early cancellation is not a refund.
Cancellations within 8 hours of class are considered: LATE CANCEL. Credit is forfeited.
No refunds on late cancellations.
Monthly Package holders will be charged an additional $18 for late cancellatio
The only way to guarantee a cancel is to go into your account and click "cancel" for the class.
Students who do not cancel themselves are considered: NO-SHOW
Students will be charged $18 for failure to cancel themselves.
Students are automatically filtered into the class as other students cancel themselves.
Students must opt in for emails to receive confirmation.
All policies apply if student chooses not to opt-in for emails.
Students are responsible for removing themselves from the waitlist.
Students who do not receive an email will have their class credit returned into their account.
Package must be used before expiration date.
Packages are not refunded automatically. No extensions on packages.
Students without an active package will be removed from the waitlist without notice.
Students may choose to drop by the studio as a walk-in.
Walk-ins are not allowed
We understand that sometimes work runs late or you're stuck waiting for the train. Please email or text (917) 268-1023 if you're going to be late. No exceptions.
State your first and last name and the class you are attending.
Failure to do so will result to a forfeit of your spot and might be given to a stand by student.
No students will not be allowed into the class after 15 minutes into the class without prior notice.
If you make the effort to come to the studio, you will be early cancelled.
We hold your appointments just for you and ask that if you must cancel or reschedule any appointment. Please provide us with at least 24-hour notice. This way, our team will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list.
We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency. As a courtesy, we do contact you to confirm the date and time of your appointment.We hold your appointments just for you and ask that if you must cancel or reschedule any appointment.
Here is our general breakdown of cancellation fees:
• Last minute cancellations or ‘no shows’ will be charged a cancellation fee each time.
• Less than 24-hour notice will result in a charge equal to 50% of reserved appointment(s)
• ‘NO SHOWS’ will be charged 100% of service amount Please understand that it is your responsibility to remember your appointment dates & times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.